ONETAP GROUP LTD

Global expertise and customer-centric excellence

Global leadership with unmatched expertise

Guiding innovation and excellence in loyalty and incentives.
Headquartered in the United Kingdom, with offices in Australia and South Africa, the leadership team brings decades of experience across loyalty, fintech, legal, and incentive industries. These locations reflect our global presence and commitment to innovation. Each director has pioneered cutting-edge solutions, driving success in diverse markets worldwide. With a focus on innovation and a customer-first approach, the team delivers unparalleled value and strategic direction to clients worldwide.

Meet the Directors

Carly Neubauer

Managing Director
Broad Experience:
Over 20 years in ASX-listed companies, private corporates, and startups in fintech and loyalty.
Industry Expert:
Delivered enterprise, B2B, and direct-to-consumer loyalty and incentive solutions.
Leadership Roles:
Co-founder of Elevate Loyalty Pty Ltd, WiiN Global and IMA MEAPAC; Host of Let’s Talk Loyalty podcast.

Debbie Ghillino

Director of Operations and Logistics
Industry Veteran:
29 years in incentives, including 7 years in the UK, and founder of The Incentive Company in South Africa.
Leadership and Founding Roles:
Co-founder of Wiin Global and IMA MEAPAC.
Recognised Excellence:
Former President of the Global Incentive Council and recipient of the European Presidents Award for Excellence in 2023.

Brian Dunne

Director of International Partnerships
Industry Authority:
Trusted global advisor with foundational roles in incentives, loyalty, and retail gift cards, including founding IMA Europe.
Distinguished Fellow:
Holds fellowships at IMA and IMA Europe; and the Chartered Institute of Management Accounts.
Award-Winning Leadership:
Recipient of the Karen Renk Award and a Lifetime Achievement Award from the Gift Card and Voucher Association.

Dr Malcom Ratz

Director of Legal Compliance
Legal Expert:
Over a decade as an attorney within the High Court of South Africa.
Specialisation in Competition Law:
Handles complaints, merger filings, and reports, plus civil damages under the Competition Act.
Academic Achievement:
Holds a PhD in Law.

Jodie Wilson

Director of Product Development
Multifaceted Professional:
20 years in payments, e-commerce, loyalty, and telecommunications.
Innovative Leader:
Co-founder of Elevate Loyalty Pty Ltd; Board Member of IMA MEAPAC.
Passion for Loyalty:
Dedicated to enhancing loyalty outcomes and fostering relationships through innovation.

Catharine Parsons

Director of Technology Solutions
Global Manager:
16 years managing international brand loyalty programs; opened offices worldwide.
Solution Architect:
Designs and implements strategic solutions with a focus on exemplary UI and UX.
Award Recipient:
Winner of two European industry awards for platform development.

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